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Terms of Use

Last updated: December 18, 2025

Welcome to the Booked By Gordon Terms of Use

These Terms of Use govern your use of Booked By Gordon ("Gordon", "we", "us", "our") - the salon management platform operated by Shadows At Five Pty Ltd (ABN 19 606 133 386).

By using Gordon, you agree to these terms. If you don't agree, please don't use our services.

Who Can Use Gordon

You must be at least 16 years old to use Booked By Gordon. If you're under 16, our services aren't for you.

If you're using Gordon on behalf of a business, you confirm you have the authority to bind that business to these terms.

Your Account

Creating an Account

To use Gordon's console application, you'll need to create an account. You agree to:

  • Provide accurate, current information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access
  • Be responsible for all activity under your account

Your Responsibilities

You're responsible for:

  • Your business data - everything you input, store, or process through Gordon
  • Your staff's actions - what your team members do with their access to your account
  • Your clients' data - ensuring you have appropriate consent to store and process their information
  • Backing up critical data - while we store your data securely, you should maintain your own backups of essential records
  • Compliance - using Gordon in accordance with applicable Australian laws and regulations

How You Can Use Gordon

Acceptable Use

Gordon is designed to help you run your salon business professionally. You agree to:

  • Use the service for its intended business purposes
  • Treat the platform, other users, and our team with respect
  • Keep your account and salon information accurate and current

Unacceptable Use

Don't do these things:

  • Use Gordon for any illegal activities
  • Attempt to breach, hack, or circumvent our security measures
  • Upload malware, viruses, or malicious code
  • Abuse, harass, or spam (we're looking at you, automated bots)
  • Resell or redistribute Gordon's services without our permission
  • Use Gordon to store or process data unrelated to your salon business
  • Reverse engineer, decompile, or attempt to extract our source code
  • Scrape, crawl, or systematically extract data from the platform

If you misuse Gordon, we reserve the right to suspend or terminate your account.

Payment Terms

Subscription Fees

Gordon operates on a subscription basis. By subscribing, you agree to:

  • Pay the fees for your selected plan
  • Provide current, accurate payment information
  • Authorize us to charge your payment method for recurring fees

Billing

  • Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan)
  • Fees are non-refundable except as required by Australian Consumer Law
  • We may change our pricing with 30 days' notice
  • Failed payments may result in service suspension

Free Trials

If we offer a free trial:

  • The trial period will be clearly stated
  • You won't be charged during the trial
  • Your subscription and billing will begin automatically when the trial ends unless you cancel
  • You can cancel anytime during the trial with no charge

Your Data & Content

You Own Your Data

Your salon's business data belongs to you. We don't claim ownership of your:

  • Client records
  • Booking information
  • Financial data
  • Images and files you upload
  • Any other content you create or store in Gordon

Our License to Your Data

By using Gordon, you grant us a limited license to:

  • Store and process your data to provide the service
  • Display your data back to you and your authorized users
  • Use aggregated, anonymized data to improve Gordon (no personally identifiable information)

Data Backup & Security

While we maintain regular backups and security measures, we recommend you keep your own backups of critical business information. See our Privacy Policy for details on how we protect your data.

Intellectual Property

Our Rights

Gordon's software, design, features, branding, and content are owned by Shadows At Five Pty Ltd and protected by Australian and international intellectual property laws. This includes:

  • The Gordon platform and all its features
  • Our trademarks, logos, and brand materials
  • Our AI conversational interface and functionality
  • Documentation and support materials

You may not copy, modify, distribute, or create derivative works from Gordon without our written permission.

Using Gordon's Name

You may not use "Booked By Gordon", "Gordon", our logos, or branding without our prior written consent, except to accurately describe that you use our service.

Service Availability

Our Commitment

We work hard to keep Gordon running smoothly. However:

  • We don't guarantee 100% uptime (maintenance happens, servers occasionally misbehave)
  • We may need to pause service temporarily for updates, maintenance, or technical issues
  • We'll notify you of planned maintenance when reasonably possible

Service Changes

We may modify, update, or discontinue features of Gordon at any time. We'll try to give you notice of significant changes, but we can't always predict when technical improvements might require adjustments.

Disclaimers & Limitations

Service "As Is"

Gordon is provided "as is" without warranties of any kind. While we strive for excellence:

  • We don't guarantee the service will be error-free, uninterrupted, or meet all your specific requirements
  • We're not responsible for any business losses, data loss, or damages arising from your use of Gordon
  • You're responsible for ensuring Gordon meets your business needs before relying on it

Limitation of Liability

To the maximum extent permitted by Australian law:

  • Our total liability to you is limited to the fees you've paid us in the 12 months prior to the claim
  • We're not liable for indirect, consequential, special, or punitive damages
  • Nothing in these terms excludes guarantees or warranties that cannot be excluded under Australian Consumer Law

Australian Consumer Law

You may have certain rights under the Australian Consumer Law that cannot be excluded. Where applicable, our liability for breach of a consumer guarantee is limited to (at our option):

  • For services: resupplying the services or paying for their resupply
  • For goods: replacing or repairing the goods, or paying for their replacement or repair

Termination

You Can Leave Anytime

You can cancel your Gordon subscription at any time through your account settings. Your access will continue until the end of your current billing period.

We Can End the Relationship Too

We may suspend or terminate your account if:

  • You breach these Terms of Use
  • You fail to pay subscription fees
  • You engage in conduct that harms Gordon, other users, or our business
  • Required by law

If we terminate your account for breach, you won't receive a refund for any pre-paid fees.

What Happens After Termination

Upon termination:

  • Your access to Gordon ends immediately (or at the end of your billing period if you cancel)
  • You can request a copy of your data within 30 days
  • We'll retain your data according to our Privacy Policy, then permanently delete it after the required retention period

Third-Party Services

Gordon integrates with third-party services (SMS providers, email services, payment processors, etc.). Your use of these integrated services may be subject to their own terms and conditions. We're not responsible for third-party services or their performance.

Changes to These Terms

We may update these Terms of Use from time to time to reflect:

  • Changes to our services
  • Legal or regulatory requirements
  • Business practice improvements

When we make material changes, we'll notify you via email or through the Gordon console. Continued use of our services after changes means you accept the updated terms.

If you don't agree with the changes, you can cancel your account before they take effect.

Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

General Provisions

Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Shadows At Five Pty Ltd regarding Gordon.

No Waiver

Our failure to enforce any provision doesn't waive our right to enforce it later.

Assignment

You can't transfer your rights under these terms without our written consent. We can assign our rights to any successor or affiliate.

Severability

If any term is found invalid, the rest remains in effect.

Related Information

For details about how we protect your data, please see our Privacy Policy.

Contact Us

Questions about these terms? Need clarification on something?

Shadows At Five Pty Ltd
1 Queens Road, Melbourne VIC 3134
Australia

Email: [email protected]

Thank you for choosing Gordon. Now, shall we get back to running your salon?